RETURNS

MOKI Jewels accepts product returns from buyers within 5 days of delivery. To ensure that your products are eligible for return, please ensure that:

• The products were purchased no more than 20 days ago
• The products are in the original packaging
• The products have not been damaged or tampered with

The following products cannot be returned:

• Products supplied according to specifications or customization indicated
• Products supplied which by nature are not returnable
• Products supplied which are not returnable for health and hygiene reasons, opened after delivery
• Products supplied which, after delivery, by their nature, are inseparable from other
• Products missing the original packaging or with tampered original packaging
• Products marked as a gift at checkout
• Products belonging to capsules subject to discounts and promotions
• Products purchased on sale, promotion or with discounts
• Products whose final external components (snap hooks/hooks/closures) are missing or damaged or tampered with

We reserve the right to not accept returns of products that do not meet the above conditions at our sole discretion.

RETURN OF PRODUCTS

The customer is responsible for the cost and risk of returning the products. The products must be sent to the following address:

Recipient: MOKI by Davide Ruggiano

Via Guglielmo Marconi 56

80029 Sant'Antimo (NA)

​We cannot be held responsible for returned products that are lost or damaged in shipping. Therefore, we strongly recommend that you entrust your package to a tracked and insured carrier. We are unable to process a coupon or personal refund code without receiving the products or without proof of traceable shipping.