1. Right of Withdrawal (Returns)

Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the consumer has the right to withdraw from the purchase agreement, without any penalty and without specifying a reason, within 14 (fourteen) days of receiving the products.

The right of withdrawal applies to all products purchased on the website

2. Exceptions to the Right of Withdrawal (Customized Products)

Pursuant to Article 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal is excluded for products made to measure or clearly customized (e.g., items bearing personalized engravings, structural modifications, or work carried out at the specific and exclusive request of the customer).

3. Product Conditions for Return
For the return request to be accepted, the returned products must meet the following requirements:

1. Be intact, never worn, used, washed, or damaged.

2. Be returned in their original packaging (box, case, or protective bag), including all original tags, certificates, and accessories.

3. Show no signs of wear, scratches, or alterations.

MOKI Jewels reserves the right to refuse the return or apply a deduction from the refund if the returned products do not comply with the conditions described above.


4. Return Procedure

To exercise the right of withdrawal, the Customer must:

1. Send an email to help.mokijewels@gmail.com stating the order number, the name/code of the items to be returned, and contact details.

2. Wait for our return authorization email containing the shipping instructions.

3. Ship the products within 2 days of sending the withdrawal notice and within the return period permitted by law.

5. Return Shipping Costs
Return shipping costs are borne by the Customer, unless the return is due to a shipping error by MOKI Jewels or a product non-conformity. We recommend using a trackable shipping service, as MOKI Jewels will not be responsible for the loss, theft, or damage of return packages handled by carriers chosen by the Customer.

The Customer must send an email with the shipping details (tracking number and the carrier used).

6. Refund Methods and Timelines

Once the return has been received at our workshops and the necessary product integrity checks have been carried out:

We will refund the amount actually paid for the purchase (net of any discounts or promotional codes applied) within 14 business days from the date of receipt of the returned package.

The refund will be issued using the same payment method chosen by the Customer at the time of the order (e.g., Credit Card, PayPal, Satispay), unless otherwise agreed.


7. Item Exchanges / Store Credit 

As an alternative to a monetary refund, the Customer may request:

1. An item replacement (e.g., a size exchange for hats/rings, subject to availability in the warehouse).

2. The issuance of Store Credit equal to the price paid, usable for future purchases on mokijewels.com.

8. Legal Guarantee and Defective Products

All MOKI Jewels products are covered by the Legal Guarantee of Conformity pursuant to Articles 128-135 of the Consumer Code. In the event of receiving a defective or non-conforming product, the Customer is invited to contact us promptly, attaching a photo of the defect, to agree on a repair or replacement.